Do you have a minimum order quantity?
Please refer to our listing catalog for details.

How do I know the price of a product?
Please refer to our listing catalog for pricing information.

Are there any hidden costs?
1. Any additional items, such as personalized ribbons or custom printing, must be specified in the listing to avoid hidden costs.

2. Sales tax is not included in the quoted prices.

Can I choose the chocolates that will go inside our chocolate boxes?
Please refer to our listing catalog for details.

Do you provide an artwork service for personalized gifts?
Customers must provide the artwork for personalized gifts. We do offer basic artwork design services. If you require any additional items, such as personalized ribbons or custom printing, please ensure these are specified in the listing to avoid any hidden costs.

Can I buy your packaging without chocolates?
Unfortunately, we only supply chocolate gifts and hamper gifts that include our products.

Can I buy your chocolates with my own packaging?
Yes, you can purchase chocolates and provide your own packaging. We will charge for labor hours for each unit.

Can I order just a few personalized chocolate gift boxes?
Yes, you can order a few personalized boxes using our signature boxes.

Can you show me samples of your chocolates and packaging before I place an order?
We encourage customers to make an appointment to sample chocolates. Advance booking is required.

Where are your chocolates made?
Our chocolates are handmade in Malaysia using imported ingredients.

I have an urgent order – can you help?
We handle small orders using our signature boxes. We’ll do our best to accommodate your request, but please note that we cannot guarantee fulfillment.

What’s the lead time for your personalised chocolates or hampers?
For large orders, the lead time is 4 to 6 weeks. Please note that during festive seasons like Chinese New Year, Hari Raya, and Christmas, as well as for corporate orders and hamper packs, the lead time may vary.

When will my order be delivered?
Orders are available for self-collection from our warehouse. We offer delivery within the Klang Valley, PJ, and Shah Alam areas, with applicable delivery charges.

Do you deliver outside of West Malaysia?
No, we only accept local orders within West Malaysia.

How do I place an order?
Once we share a copy of your work order, please review and confirm that everything is correct.

What payment terms and methods do you accept?
We require a 50% down payment upon order confirmation, with the balance due before final collection of goods.

We accept online transfers only (details will be provided in the work order form).

Do your chocolates contain alcohol?
Our chocolates do not contain alcohol. As a Halal certified manufacturing company, we ensure that all our products meet Halal standards.

Are your chocolates suitable for someone with a nut allergy?
Unfortunately, our chocolates are not suitable for individuals with nut allergies.

Are your chocolates suitable for a vegetarian/halal/kosher diet?
Our chocolates are produced in a Halal certified facility.

Are your chocolates suitable for vegans?
Most of our chocolates contain dairy products such as milk, butter, and fresh cream, making them unsuitable for a vegan diet.

Do you offer a sugar-free chocolates selection?
We do not offer a sugar-free chocolates selection for customised orders at this time.

How should we store your chocolates?
We recommend that our chocolates are stored at cool room temperature, between 18° and 20°, until required usage.

Do your chocolates have a use-by date?
Our chocolates carry a minimum use-by date of 12 months, indicated by a date label on each box.

This date is valid if product is stored in the recommended temperature as stated above.

However, for freshness, we recommend product to be consumed within 4 to 6 weeks.

What is a ganache?
A ganache is a mixture of chocolate and cream, sometimes flavoured with alcohol or other infusions.

What is a praline?
A praline is a blend of roasted and caramelised almonds and/or hazelnuts, finely or coarsely ground.

What is a truffle?
A truffle, sometimes flavoured with alcohol, is similar to a ganache, but slightly softer in texture.